Shipping Policy
Shipping Policy
At Zokoo (www.zokoo.shop), we take great care in delivering your favorite chocolates in the freshest, safest, and most efficient way possible. We understand that chocolate is a delicate product, and our shipping process is designed to ensure it reaches you in perfect condition.
This Shipping Policy outlines how we process, pack, and deliver your orders, along with important details about shipping times, charges, delivery areas, and how to resolve any shipping-related concerns. By placing an order with Zokoo, you agree to the terms outlined below.
---
1. Order Processing & Shipping Time
A. Order Processing (24–48 Hours)
- All orders are processed within 24–48 hours of being placed (excluding Sundays and public holidays).
- During peak seasons (e.g., festivals, holidays), processing may take slightly longer.
B. Estimated Delivery Time (3–7 Working Days)
Once dispatched, your order typically arrives in:
- Metro & Tier 1 cities: 3–4 working days
- Tier 2 & 3 cities:5–7 working days
- Remote areas: May take longer (subject to courier service availability)
Note: Delivery times are estimates only and may vary due to unforeseen delays (e.g., weather, courier delays, or logistical issues).
---
2. Shipping Charges & Delivery Options
A. Standard Shipping (Free of Cost)
- Shipping is included in the product price—no extra charges!
- Recommended for regular orders where fast delivery is not urgent.
B. Fast Delivery (₹40 Extra)
- Need your chocolates sooner? Opt for **fast deliveryat checkout for 40 extra.
- Reduces delivery time by 1–2 days (where available).
Note: Fast delivery is not available for all locations (subject to courier serviceability).
---
3. Shipping Partners & Tracking
A. Reliable Courier Partners
We collaborate with trusted logistics providers (e.g., Delhivery, FedEx, DTDC, etc.) to ensure:
- Safe handling of your chocolates.
- Timely dispatch & delivery.
B. Order Tracking
- Once your order is shipped, you’ll receive an SMS/email with tracking details.
- Use the tracking ID to monitor your package in real-time on the courier’s website.
Tip: If tracking shows "delivered" but you haven’t received the order, check with neighbors or building security before contacting us.
---
4. Packaging – Keeping Your Chocolates Fresh
Since chocolate is sensitive to heat and moisture, we use:
- Temperature-resistant packaging to prevent melting.
- Food-grade, airtight pouches to maintain freshness.
- Bubble wrap or insulated liners (seasonal, if needed).
Note:During extreme summers, we may temporarily pause deliveries to high-temperature regions to avoid melting risks.
---
5. Delivery Areas – Where We Ship
A. Coverage (Most Indian Pincodes)
We deliver across **most locations in India, including:
- Major cities (Mumbai, Delhi, Bangalore, etc.)
- Smaller towns & rural areas (subject to courier serviceability)
B. Undeliverable Locations
- If your pincode is not serviceable, you’ll be notified before checkout or via email.
- In rare cases, an order may be cancelled post-payment due to delivery constraints (full refund issued).
---
6. Handling Shipping Issues
Despite our best efforts, occasional issues may arise. Here’s how we resolve them:
A. Damaged/Melted Chocolates?
- Contact us within 48 hours of delivery.
- Share clear photos of the damaged product + packaging.
- If eligible, we’ll process a refund (see [Return & Refund Policy](#)).
B. Delayed Shipment?
- Check tracking for updates.
- If delayed beyond the estimated date, email us for assistance.
C. Wrong/Missing Item?
- Report immediately via email with order details.
- We’ll verify and resolve the issue promptly.
---
7. FAQs – Shipping Questions Answered
Q1. Can I change my delivery address after ordering?
- Yes, but only if the order hasn’t been shipped. Email us ASAP with the new address.
Q2. Do you ship internationally?
- yes, we deliver outside the India extra charges may apply.
Q3. What if I’m unavailable during delivery?
- The courier may attempt re-delivery or hold the package at a nearby hub. Contact them directly for pickup.
Q4. Why was my order cancelled?
- Possible reasons:
- Pincode not serviceable.
- Unusual address errors.
- Suspicious payment activity.
---
8. Need Help? Contact Us!
For shipping-related queries, reach out at:
📧 Email:zokooofficial@gmail.com
📞 Phone/WhatsApp: 8920661724
⏰ Response Time: 24–48 hours
---
Why Trust Zokoo’s Shipping?
- Freshness Guarantee: Optimal packaging for premium quality.
- Transparent Tracking: Real-time updates for peace of mind.
- Customer-Centric: Quick resolution of shipping issues.