Terms and Conditions

1. Introduction
Welcome to Zokoo. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms. Do not continue to use Zokoo if you do not agree with all the terms and conditions stated on this page.
2. Products
We offer handmade, jaggery-based chocolates and other natural products. All products listed on our website are subject to availability and may be withdrawn at any time.
3. Pricing
Prices listed on the website are final and inclusive of all applicable taxes unless stated otherwise. Zokoo reserves the right to change prices without prior notice.
4. Orders & Payments
All orders must be paid in full before processing.
We accept online payments via secure gateways (UPI, debit/credit card, etc.).
Zokoo reserves the right to cancel orders due to stock unavailability, payment failure, or suspicion of fraud.
5. Shipping
We aim to dispatch orders within 1–3 business days.
Delivery time may vary depending on your location.
Shipping charges (if applicable) will be displayed at checkout.
6. Return & Refund Policy
Due to the perishable nature of our products, we do not accept returns. However, if your product is damaged or incorrect, please contact us within 48 hours of delivery with pictures and details. We’ll assess and offer a refund or replacement where applicable.
7. Intellectual Property
All content on this website—including logos, product photos, designs, and text—is the property of Zokoo and protected by copyright laws. Reproduction or misuse without permission is strictly prohibited.
8. User Conduct
You agree not to misuse the website for unlawful purposes, upload malicious content, or attempt to hack or disrupt services.
9. Limitation of Liability
Zokoo shall not be liable for any direct or indirect damages arising from use of the website, products, or services.
10. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the site signifies your agreement to any revised terms.